Cancellation & Rescheduling Policy

Last updated: February 2026

Cancellations

We understand plans change. Here is our cancellation policy:

24+ hours before your cleaning: Full refund, no fee.

Less than 24 hours before: A $50 late cancellation fee applies. The remainder is refunded.

Same-day or no-show: 50% of the booking total is retained (minimum $75). The remainder is refunded.

Rescheduling

You can reschedule your cleaning at no charge as long as it is done at least 24 hours before the original appointment. Same-day rescheduling may be subject to the cancellation fees above.

How to Cancel or Reschedule

To cancel or reschedule, email us at support@metromaid.org.

Refund Processing

Refunds are processed back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.