Refund Policy
Last updated: February 2026
Payment
Your payment is processed when you complete your booking. Metro Maid uses Stripe for secure payment processing. We accept all major credit and debit cards.
Cancellation Refunds
24+ hours notice: Full refund.
Less than 24 hours: Refund minus $50 cancellation fee.
Same-day or no-show: 50% refund (minimum $75 fee retained).
Satisfaction Guarantee
If you are not satisfied with your cleaning, please contact us within 24 hours of service completion. We will work with you to make it right, which may include a partial refund or a re-clean at no additional charge.
Tips
Tips are optional and go 100% to your cleaning crew. Tips are non-refundable once processed.
Contact Us
For refund questions or requests, email support@metromaid.org. Please include your booking reference number.